What We Do

Our Services

What type of service do you require? What will the Report tell you? How long will it take to produce?

These are all questions that can be answered here, or if preferred; will be answered before you instruct your survey. Whether you are buying a sixteenth-century cottage, a brand-new house on a development, a flat or a 3-bed semi, we will provide you with the information to enable you to choose the correct survey so that there will be no surprises.

If you have any specific concerns, tell us about these before we attend the property and we will report back to you directly on these. After you have received your Report, our surveyors will be more than happy to go through the details of the Report if there are any points about which you are unclear.

Some of our services include:

Residential Services Risk Management Broker Services


Residential Services

We offer a full range of residential valuations and surveys, working with over 40 first and second charge lenders, panel managers and brokers along with private clients, housing associations and councils.

We understand the need for clear and concise reporting. Our aim is to ensure that our clients are aware of any potential issues when considering the chosen property. Failure to correctly identify defects can be costly. At Metropolis we can offer Survey and Valuation reports, which are tailored to the information you require. It is important that you are fully aware of the extent of the report you commission. Below is a summary of the key areas covered by each report. Please call us to discuss your individual requirements.

Importance of Home Surveys


Service features Survey Level 2 RICS Homebuyer Report (survey service) Survey Level 2 RICS Homebuyer Report (Survey & Valuation) service Survey Level 3 RICS Building Survey service
Describes the construction and condition of the property on the date of the inspection
Aims to identify any problems that need urgent attention or are serious
Aims to identify things that need to be investigated further to prevent serious damage
Aims to tell you about problems that may be dangerous
Aims to show up potential issues and defects, before any transaction takes place
Aims to help you decide whether you need extra advice before committing to purchase
Aims to enable you to budget for any repairs or restoration
Aims to advise you on the amount of ongoing maintenance required in the future
Provides a reinstatement cost to help you avoid under- or over-insurance
Provides market valuation
Aims to establish how the property is built, what materials are used and how these will perform in the future
Aims to describe visible defects, plus exposing potential problems posed by hidden defects
Aims to outline the recommended repair options and give you a repair timeline, whilst explaining the consequences of not acting
Where practical and agreed, provides an estimate of costs for identified repairs
Provides specific comments on energy efficiency
The Next Step

Risk Management

Our Compliance and Audit departments are second to none. ISO9001:2015 accredited and headed by Kirsty Saunders BSc (Hons) MRICS, we have adopted a proactive approach to risk. Asking questions where other organisations have not, enables us to provide comprehensive analysis and feed back to our Business Partners, thus adding value, whilst utilising the latest technology and reporting tools.

The Next Step

Broker/Packager Services

Working closely with our Lender, Broker and Packager clients in the Second Charge market has proved highly successful. Our awards are testimony to that. However awards are only earned by delivering agreed Service Standards, high levels of communication, pride in our work and the responsiveness of the dedicated team who make up the Secured Department. We have helped develop Lender Guidance to new and existing companies in the market, often providing added value and risk awareness that was not previously considered.

What our clients say


United Trust Bank is an established, specialist lender providing a wide range of secured funding facilities for individuals and businesses. We provide a high-quality service to our customers and rely on valued partners such as Metropolis Surveyors to deliver a prompt and professional service.

Buster Tolfree
United Trust Bank

As a mother with two school age children, working for Metropolis is fantastic as the flexibility means that I can work on the days that suit me and from home.

Emma Newman

Metropolis is a huge asset to our industry. They are always on hand to help with no delay or fuss, providing a high level of service. We are lucky to have such a professional company when it comes to instructing our valuations. There is always someone with a warm and friendly approach to deal with. With tight time constraints for completing valuations, their “can do” attitude is what makes Metropolis our surveyor of choice. Well done to Melinda and her team!!!

Sonny Gosai
Clever Lending